Guide: 5=Perfect; 3=Good; 1=Poor
Pros: What do you like about your 2013 Ram 2500/3500?
Liked Nearly everything but mine is a 2014 looks great, rides great, pulls great, comfortable. Right up until 11000 miles when pulling a trailer on the last leg of a 3000 mile trip. After crossing the desert in 100+ degree heat all day the temp. Outside dropped So I turned heater on and no warm air was produced . Turned off and back on and adjusted temp. Down, then up and it blew hot. 2 minutes later the temperature gauge rose to 3/4 and by the time I got to shoulder it was into the red with the light on. 1st repair attempt at dealer was a flush and fill. Picked up and got less than 1/2 mile and repeated problem. Took back to dealer and still there 500 miles from my home. No rental car, no nothing on a holiday weekend so rented a trailer and truck and hated car off gooseneck home. $67,000 truck and Ram left me hanging on a holiday weekend in a strange town. Customer service blows, dealer can't get it right, I'm sure they will make my payment while it's down, NOT!
Cons: How would you improve your 2013 Ram 2500/3500?
First off, don't strand your customers in a strange town over a holiday weekend after promising a rental, have Dodge customer service reps attend training in CUSTOMER SERVICE as their skills are lacking. Ought a be a law that if your $67,000.00 truck breaks down if under a year or at least 50,000 mi, you should get a similar vehicle loaner vehicle at no cost. They charge like crazy for these trucks and need to be accountable for failures . Especially with an extra several thousand dollars for the cummins engine upgrade. Also fuel mileage SUCKS HAVE BROKEN 10 MPG EMPTY, LOAD ED 5-8 MPG
2013 Ram 2500/3500 Review:
Pretty package but between issues, inability to repair, poor customer service and lousy fuel mileage. I begrudgingly REFUSE to recommend and cause someone else the grief and financial hardship that I am experiencing. Have a 2013 gmc Sierra 2500 HD Duramax diesel and have had 0 problems except for headlight moisture which they have replaced while servicing the truck without hesitation or B.S. regretting the Ram purchase at this point. I'll update review if they redeem themselves but not holding my breath at this point.
Rate this review: